The PUJ e-ticket and entry requirements — what to fill out before you fly

What the e-ticket is — and what it is not

The e-ticket replaces the old paper arrival and departure cards. It is one online form on the official Dominican government portal, covering immigration and customs for both directions of the trip. You fill it in before you fly, submit it, and get a QR code. That code is scanned at immigration when you land and again when you leave.

It is not a visa. Whether you need a visa depends on your nationality, and that answer does not come from us or from the form — it comes from your consulate or the official portal. What the e-ticket does is register the trip itself: who is coming, on which flight, staying where, and leaving when.

The e-ticket is free on the official Dominican government portal. Paid filing services are third parties; their fees are not government charges and you do not need to buy their service to complete the form.

How to fill it out, step by step

Open the official government portal when your flight details are available. Complete the form before reaching the airline counter. Enter passport details exactly as printed, the flight number, travel dates and accommodation. For a holiday rental, ask the host for the complete address, including province, municipality and sector.

Every traveller, including children, must be registered. The official tourism guidance allows a family form for the person completing it and up to six additional family members. Enter the details of everyone travelling and check the portal instructions for your group.

When it finishes you get a QR code. Screenshot it. Airport Wi-Fi works, but the queue moves faster when nobody is logging into email to find a PDF. A printed copy in the passport works just as well.

Then do the same thing again for the exit half before the flight home. Most guests fill both directions in one sitting and screenshot both codes.

At PUJ immigration — what officers actually ask

The officer scans the QR code, looks at the passport, and typically asks three things: where you are staying, how long, and when you fly back. The answers are the hotel name, the number of nights, and the return flight date. Saying 'Bávaro, seven nights, flying home Saturday' is a complete conversation.

Passport and visa requirements depend on nationality and may change. Check the official Dominican entry requirements and your airline’s document rules before travelling. The e-ticket does not prove that you meet those requirements.

Queue length depends on the arrival bank, not on you. When two wide-bodies land together the line runs 30 to 45 minutes; a single flight clears in 10 to 15. This is exactly the window our drivers track — the car does not move until you walk out.

The exit half — before you fly home

The same portal, the same form, the exit direction. Fill it out the night before departure, ideally from the hotel, and screenshot the QR code. Departure immigration at PUJ scans it the same way.

Do it before checkout, not at the gate. The airport has Wi-Fi and the portal works from it, but the departure hall queue is the wrong place to discover a typo in a passport number.

Our departure pickups are timed to all of this: the lobby time we confirm already includes check-in, the exit-form scan, and security. If you have not filled in the exit half, tell us at pickup — the driver will wait two minutes, but the buffer is easier spent at the hotel.

After customs — your pickup

Once the form is behind you, the rest is the short part. Bags off the belt, one customs check, and you are in the arrivals hall. Your driver is outside those doors with a printed name sign — app pickups are not allowed inside PUJ, which is why the car is pre-booked.

We track the flight, so a late landing changes nothing: the driver adjusts, and airline delay wait is included. If the QR line or baggage takes an hour, the car still waits.

Send the flight number when you book and the meeting point stays the same every time: arrivals exit, name sign, no searching. Fixed zone price, per vehicle, nothing prepaid — you pay the driver at the end in US dollars or pesos.

Questions we get on this

Is the Dominican Republic e-ticket really free?

The e-ticket is free on the official Dominican government portal. Paid filing services are third parties; their fees are not government charges and you do not need to buy their service to complete the form.

How far in advance can I fill out the e-ticket?

As soon as your flight information is available, even months ahead. The official tourism guidance says you no longer need to wait until 72 hours before travel. Complete the form before reaching the airline counter and check the travel details before departure.

Do children need their own e-ticket?

Every traveller, including children, must be registered. The official tourism guidance allows a family form for the person completing it and up to six additional family members. Enter the details of everyone travelling and check the portal instructions for your group.

What happens if I forget to fill it out?

Use the official portal to complete it before reaching the airline counter. Do not rely on filling it out after landing: the airline may need the QR code before you board. Save the code on your phone and keep a backup you can open without internet.

Does the e-ticket replace a visa?

No. It is an entry and exit registration, not a visa. Whether your nationality needs a visa is a question for your consulate or the official Dominican government portal — we cannot answer it at the dispatch desk.

Where does the driver wait once I clear immigration?

Outside the arrivals exit with a printed name sign. App pickups are not allowed inside PUJ, so the car is pre-booked and the flight is tracked — delays and long queues change nothing.