Wheelchair and reduced-mobility transfers at PUJ 2026 — how it works

Who does what: the airline vs the transfer

This is the split that confuses most travelers, so it comes first. Inside the terminal — from the aircraft door through immigration, baggage claim and customs — mobility assistance belongs to the airline. Every scheduled airline flying into PUJ provides wheelchair service free of charge, but it must be requested in advance: add it to your booking on the airline's website or by phone, ideally at least 48 hours before departure, and confirm it again at check-in.

The transfer starts where the airline's responsibility ends: at the arrivals exit. From that point the driver takes over — luggage, the folded wheelchair, and the walk to the car. There is no gap between the two: the airline's assistant brings you to the same exit where our driver is already waiting with your name sign.

For the flight home the same split applies in reverse. We deliver you to the departures curb, and the airline's wheelchair service takes you from the check-in counter to the gate. Request it with the airline again for the return leg — it does not carry over automatically.

What to tell us when you book

Three details make the pickup routine instead of improvised: the device type (manual foldable wheelchair, power chair, mobility scooter, walker or cane), its dimensions and approximate weight, and whether the traveler can transfer from the chair into a regular car seat. The first two decide the vehicle; the third decides how much time and help to plan at the curb.

Send them with the booking or in one WhatsApp message afterwards. A photo of the device next to a suitcase tells the desk more than a model name — what matters is whether the chair folds flat and how much space it takes when it does.

If anyone in the party needs extra time at the vehicle — a slow transfer into the seat, a walker that loads last, an elderly parent who should not be rushed — say so in the same message. The driver plans the stop differently when he knows, and nobody is watching a queue form behind the car.

Which vehicle fits

As a working rule: a cane, a walker or a foldable manual wheelchair fits any vehicle we run, including a standard sedan. Two foldable chairs, or a chair plus several large suitcases, belongs in the SUV. A mobility scooter or anything that does not fold is usually a van problem, because it needs floor space rather than trunk space.

Power chairs are the one case we will not guess at. They do not fold, they are heavy, and the honest answer depends on the model: send the dimensions and weight on WhatsApp before you book, and we will tell you in writing which vehicle we assign. Our fleet does not include lift-equipped or ramp vehicles — the traveler needs to be able to transfer into a regular seat with the driver's assistance.

Vehicle assignments follow the same rate list as luggage upgrades — the per-vehicle zone prices are on the rates page, and the van logic is the same one described in the groups and luggage guide. The wheelchair itself never adds a fee; only the vehicle class can change the price.

At PUJ arrivals

The airline's wheelchair assistant stays with you through immigration, baggage claim and customs, which is exactly where the queue help matters most. PUJ's terminals are open-air and mostly level, and both Terminal A and Terminal B exit through the same kind of arrivals area — the walk is short and there are no stairs on the arrivals route.

At the customs exit the handover happens: the airline assistant brings you out, the driver is waiting with the name sign, and from there we take the luggage and the folded chair. Nothing about the meeting point changes because of a mobility device — the routine is the same one described in the find-your-driver guide.

Take the minute you need at the car. If the traveler wants to sit before the bags are loaded, or the transfer into the seat takes time, that is normal and the driver plans for it. The parking area is a short, flat walk from the exit, and the car comes to the closest available point when a wheelchair is involved.

The return to the airport

The return works exactly like any other return pickup: the time is confirmed on WhatsApp the day before, the driver meets you at the resort lobby or the community gate, and the vehicle is already assigned against the device you told us about. The departure buffer for your zone does not change, but tell the desk if a slower boarding process is likely and we will add time on our side rather than have you watch the clock.

Have the chair or walker ready at the lobby before the pickup time, and mention to the bell desk that the driver will load it — resort staff are used to the routine and it saves the awkward minute at the car.

At PUJ departures the driver unloads at the curb by your airline's counter, and the airline's wheelchair service continues from check-in. If your departure flight changes, reply to the same WhatsApp thread — the desk re-times the pickup and the vehicle assignment carries over.

Resorts, villas and steps

The large resorts on the Bávaro strip and in Cap Cana are built for step-free access — ramps, elevators and wheelchair-friendly lobbies are the norm. The places that need a note at booking are villas and smaller rentals: some communities have steps at the entrance, gravel paths, or a long walk from the gate to the door. Tell us the community name and anything you know about the access, and the driver plans the closest drop-off the property allows.

Gated communities such as Cap Cana and Puntacana Resort apply the same gate rules with a wheelchair as without one — the reservation name gets the barrier raised. The villa pickup guide covers the gate routine in detail.

For anything not covered here, WhatsApp +1 849 377 5889 reaches the dispatch desk directly. One message with the device, the flight number and the accommodation is enough to make both directions routine.

Questions we get on this

Does a wheelchair cost extra in the transfer?

No. The transfer is priced per vehicle, not per passenger, and a foldable wheelchair, walker or cane travels at no extra charge. The only thing that can change the price is the vehicle class — a non-folding device that needs the van is priced as the van.

Will the driver help me into the car?

Yes. The driver assists with the transfer into the seat and loads the folded chair or walker. Our vehicles do not have lifts or ramps, so the traveler needs to be able to move into a regular seat with assistance.

Does a power wheelchair or mobility scooter fit?

It depends on the model, because power chairs and scooters do not fold. Send the dimensions and weight on WhatsApp +1 849 377 5889 before booking and we will confirm in writing which vehicle we assign — usually the van.

Who pushes the wheelchair inside the airport?

The airline, not the transfer. Wheelchair assistance from the aircraft door to the arrivals exit — and from check-in to the gate on the way home — is a free service from your airline. Request it when you book the flight, ideally at least 48 hours ahead, and confirm at check-in.

Can I book for an elderly parent who walks slowly but has no wheelchair?

Yes, and you do not need any special arrangement with us — just mention it at booking so the driver allows extra time at both ends. If walking the terminal is the hard part, request the airline's wheelchair service for the airport portion; our driver meets them at the same exit as always.

What about the return trip to the airport?

Same routine in reverse. The pickup time is confirmed on WhatsApp the day before, the driver loads the device at the lobby or gate, and at PUJ the airline's wheelchair service takes over from the check-in counter — request it with the airline for the departure leg too.