Terms of service

What you are booking

Every booking is a private vehicle for your party only, operated by A&M Caribbean Group SRL in Punta Cana. There is no shared shuttle, no second party in the car and no hotel-to-hotel loop. The vehicle goes from Punta Cana International Airport (PUJ) to your address, or from your address to PUJ, and nowhere else unless an extra stop was agreed in writing.

Price and confirmation

Prices are fixed per zone, per vehicle, one-way, taxes included, and are published in full on the public rate list. The figure that binds us is the one we send you in writing on WhatsApp before your trip. It does not change for a night arrival, for luggage, for a child seat or because your flight landed late. Rates last updated August 2026.

If your party or luggage turns out to need a larger vehicle than the one quoted, we tell you the difference before dispatching, not at the curb.

No prepayment

Nothing is charged to hold a booking and no card is stored. You pay the driver at the end of the ride in US dollars or Dominican pesos, or send a bank transfer in advance if you need an invoice.

Vehicle tiers

Standard is an SUV or minivan for 1–6 passengers. VIP is a luxury SUV or executive Sprinter with more space, cold water and a higher trim level. Those are the only two tiers; there is no upsell ladder beyond them.

Groups of 7–14 passengers travel in a passenger van, which adds $20 on Standard and $40 on VIP for local zones. Long-distance zones are quoted individually. Larger groups are split across vehicles at the same per-vehicle rate.

Waiting time and flight delays

Give us the flight number and we track it. If the aircraft is late, the driver arrives for the actual landing time and waiting is included at no charge — this is standard on tracked arrivals, including diverted or rescheduled flights on the same day.

Without a flight number we can only wait for the time you gave us. Immigration and baggage time in the terminal is part of a normal arrival and is never billed.

We are not responsible for airline delays, cancellations, missed connections or lost luggage, and we cannot refund an airline ticket. If your flight is cancelled, message +1 849 377 5889 and we move or cancel the transfer at no cost.

Departures and pickup buffer

For departures we set the pickup time against your check-in cutoff and the drive from your zone — 3 hours before departure from Bávaro, 2.5 from Cap Cana, 3.5 from Uvero Alto. Ask for a later pickup and we will do it, but the risk of the check-in desk closing is yours.

Gated communities

Cap Cana, Puntacana Resort and several Uvero Alto properties operate a guarded gate. The checkpoint requires the lead guest name, and sometimes the reservation, before it lets a vehicle in. Give us the name on the hotel booking or the driver can be held at the gate.

Changes and cancellation

Change or cancel by WhatsApp on +1 849 377 5889. There is no cancellation fee and no penalty, because nothing was prepaid — we only ask that you tell us as early as you can so the driver is not sent to the airport for nothing.

We may cancel a booking for reasons outside our control, such as a road closure, a hurricane closure of the airport or a vehicle failure. In that case we find a replacement vehicle or tell you promptly so you can arrange another option; nothing is owed either way.

Conduct and safety

Seat belts are required. Child seats are free but must be requested when booking. Drivers may refuse a ride where passenger numbers exceed the legal seating, or where behaviour makes the drive unsafe.

Governing law

These terms are governed by the law of the Dominican Republic. Questions go to info@pujairporttransfer.com.